Legal
Delete your account
Effective date: August 25, 2026
Ask us to delete it
You can ask us at any time to delete your RestroEngine account and your personal data. You can do this even if the app is not on your phone now.
How to ask
- Email [email protected] from the email address on your account. Use the subject 'Delete my account'
- Add your support code or restaurant name, so we can find your account. Your support code is the seven digit number in the app menu, under your name
- Or contact us on WhatsApp or by phone at +1 (631) 212-5020
- We reply to check who you are and what you want. We do this before we delete anything
What happens next
- We turn off your account at once. You cannot sign in with it anymore
- We fully delete your personal data (name, email, phone number) and business data (menu, orders, staff, stock) within 30 days
- We send you an email when we finish
What we keep, and why
We cannot delete some data at once. The law on tax and accounting may say we must keep money records, like bills and ledger entries. We may keep them even after we delete your account. Some data is already mixed into total numbers with no names, and we cannot link it to you. We do not delete this data.
Your customers' data
You may have saved data about your customers in RestroEngine. For example, names, phone numbers, or loyalty and credit balances. We delete this data with your account. You are still responsible for any duties you have to your customers about their data.