Support
Support.
Support is free with every account. Is something wrong during service? Tell us. We will treat it as urgent.
How to contact us
Contact
Send us a message
Do you want to know if RestroEngine is right for your restaurant? Or do you use it now and something is wrong? A real person reads every message.
Before you contact us
Before you contact us
Have your support code ready. It is a seven digit number in the app. Open the menu. You see it under your name at the bottom. Tap it to copy it. With this code, we find your account at once. We do not need to ask you for other details.
Process
Tell us about a problem
- 1Your support code
- 2What you were doing when it happened
- 3What you wanted to happen, and what happened
- 4If it is happening now, during service
Screenshots help more than words. Is it a printer problem? Tell us the brand and model. Also tell us if it is on the network or shared through a hub.
Common questions
Set up a printerAdd staff and set permissionsThe day book and cash drawerSet up payment methodsSell on credit and get paid laterSet up loyaltyRead the end of day reportBuy credits